RESORT POLICY

Online RESERVATION REQUESTS are PENDING until CONFIRMED by EMAIL from Chesnut Bay Resort

A two (2) Night MINIMUM STAY is Required. A Longer MINIMUM STAY may be required during during Summer Season and HOLIDAY periods.

1. Check-in /Check-out: Check-in time is after 3 pm CST and check-out is at 11 am CST. Person responsible for Reservation payment is REQUIRED to check in during normal business hours at the Chesnut Bay Office. Parties that will be arriving after office hours must make arrangements with the office personnel no later than 1 hour prior to the office closing. The responsible party for the guests that do arrive late is REQUIRED to check in at the Chesnut Bay office no later than 10AM CST on the morning after the late arrival.

*Note: Wristbands are provided and are required to be worn by ALL guests while visiting Chesnut Bay Resort. This policy is strictly enforced. Lost or damaged wristbands will be replaced at a cost $5.00 each.

2. NON-SMOKING: Smoking is NOT ALLOWED inside any house. Guests are welcome to smoke outside. All smoking materials should be discarded in appropriate receptacles and not thrown onto the ground. Failure to comply with the non-smoking policy will result in a $200.00 charge for additional cleaning.

3. Pet Policy: Most homes are pet friendly however, any guest with a pet in a no-pet home will be charged $200.00 for additional cleaning. When outside the home, pets must be on a leash attended by an adult at all times. Pets may NOT be tied up outside the home. Pet owners are responsible for cleaning up any pet refuse. Pet damage will result in additional charges. Chesnut Bay assumes no responsibility for illness or injury that may occur to pets while on the premises. Pets are limited to one per house. Guests bringing a pet must have prior approval.

4. Rental Age Limits: Vacationing students or singles under 25 years of age unless accompanied by an adult or guardian are not allowed to rent at Chesnut Bay Resort. Keep in mind that Chesnut Bay is a family Resort, so please refrain from profanity in the presence of children.

5. Security/Damage: When making your reservation a valid credit card is required to be kept on file as security deposit. We accept Discover, MasterCard and Visa.

The Credit Card on file will not be processed for damage provided the following provisions are met:

· No damage or loss to property, house or its contents, beyond normal wear and tear.

· No charges are incurred due to contraband, pets, or collection of rents or services.

· All debris, rubbish and discards are placed in refuse containers outside between the hours of 8am-10am.

· Soiled dishes are placed in the dishwasher.

· Linens are stripped from the bed and placed in a pile by the bedside.

· No linens are lost or damaged.

· Rented life jackets are returned.

· There is no smoking in the home.

· Door keypad isn’t damaged.

· All charges accrued during the stay are paid prior to departure.

6. PAYMENT TERMS: A rental deposit of 25% of the total reservation balance is due by CHECK within 2 weeks (14 days) of the reservation confirmation. The credit card on file will be authorized for the remaining balance (15) days prior to your arrival date. Upon arrival / check-in, the credit card on file must be presented to CBR office staff and will be processed for any remaining balance due. We accept Discover, MasterCard and Visa or personal checks payable to Chesnut Bay. We do not accept third party checks.>

7. CANCELLATIONS / REFUNDS / RESCHEDULING:

We have numerous reservation requests and few walk-in guests, cancellations affect us significantly. Therefore, we require notification of your cancellation in writing at least 30 days prior to your planned arrival date.

CANCELLATIONS AND NO-SHOWS OF RESERVATIONS WITH LESS THAN 30 DAYS NOTICE WILL RESULT IN A CHARGE TO THE CREDIT CARD ON FILE ON FILE FOR 2 NIGHTS STAY. In lieu of cancelling a reservation with less than 30 days notice, the reservation may be rescheduled for the SAME HOUSE to a later date for a $25.00 rescheduling fee, HOWEVER , this type of rescheduled reservation may not then be cancelled without incurring the 2 night cancellation penalty.

REFUNDS: Early departure or weather conditions do not warrant a refund.

RESCHEDULING RESERVATIONS: Any Changes or Rescheduling of a reservation (other than adding additiional days) will be subject to a $25.00 rescheduling fee.

8. Falsified Reservations: Any reservation obtained under false pretense will be subject to forfeiture of deposit and/or rental money, and the party will not be permitted to stay.

9. Maximum Guests: The maximum number of guests per house is set and limited. Over occupancy in any house is subject to a charge of $25.00 per person per day over the set maximum. This policy will be strictly enforced. Guests are welcome to have a maximum of four visiting “Day” guests on-site per house. All "Day" guests must check in at Chesnut Bay Office to obtain "CBR Day Guest" armbands. Day Guests must depart premisis no later than 10PM.

10. Holidays: Longer minimum stays may be required during peak seasons and holiday periods.

11. NO DAILY MAID SERVICE: While linens and bath towels are included in the house, we do not offer daily maid service. One initial roll of paper towels, one roll of toilet tissue per restroom and 2 dishwasher soap tablets will be in the home upon arrival. Other than the initial supply no additional paper products or cleaning products will be supplied. Guests are welcome to bring trash bags, cleaning supplies and any personal items you will need however, additional paper products, trash bags, cleaning supplies and personal hygiene products are available in the General Store/Office at a minimal cost. We also suggest that you bring beach towels. All resort supplied towels and linens must REMAIN INSIDE the house.

12. Parking: Parking permits are provided for each vehicle. Vehicles, boat trailers, etc are to be parked in designated parking areas only. Due to Fire Department Regulations, PARKING IS NOT ALLOWED ON ANY STREET. Extra parking is provided in the overflow lot(S) only. Any illegally parked vehicles are subject to towing. Applicable fines and/or towing fees are the sole responsibility of the vehicle owner.

13. Amenities: Amenity fees are included in the house rental rate. Upon your arrival please complete the Amenities Form. Only persons listed on the Amenities Form and wearing a valid Chesnut Bay resort Guest armband will be allowed use of resort amenities. Chesnut Bay Resort reserves the right to revoke use of any and all amenities for any reason.

• Water Slide: While the water slide is a great amenity, it is a seasonal activity and may not be used without an attendant on duty. There are posted restrictions and rules concerning who may or may not use the waterslide. A life jacket must be worn at all times. You may bring your own Coast Guard Approved life jacket or RENTAL life jackets are available on a first come first serve basis.
• Swimming Pools: The swimming pools DO NOT HAVE LIFEGUARDS ON DUTY. Swimmers under 14 must be accompanied by an adult at all times in the pool areas. Pool rules and hours are posted. Please adhere to them for the safety and enjoyment of everyone. NO SMOKING and NO GLASS CONTAINERS are allowed in the pool areas.
• Paddleboats & Kayaks. The paddleboats and kayaks are for your enjoyment. For your safety a life jacket should be worn at all times. Please return the paddleboats and kayaks to the beach area TOTALLY pulled out of the water and place the paddle on the rack.
• Use the water slide, swimming pool, paddleboats and kayaks safely at your own risk.

14. GAS Grills: Gas grills are provided at each home. Please use caution and do not place grills close to the exterior siding of the home. If you run out of gas in the grill, please do not remove the tank. Please notify the GENERAL STORE/OFFICE and a staff member will be glad to replace it for you at no additional charge to your stay.

15. Rate changes: Rates are set by the Homeowners Association and are subject to change without notice.

16. Risk/Liability: All of the houses are privately owned; the homeowners and their association are not responsible for any accidents, injuries, or illnesses that occur while on the premises or its facilities. Chesnut Bay is not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or that of others whom they invite to use the premises.

17. Written Exceptions: Any exceptions to the above mentioned policies must be approved by the Chesnut Bay Resort management in writing in advance.